Comments on: Big Flix: Get movie DVDs delivered to your doorsteps for rent

By: ss dass

ss dass — Sun, 19 Jun 2011 08:32:00 +0000

Hi,

This is a big scam. They take the membership money in advance, deliver DVDs promptly for 2-3 days to falsely establish the fact that they provide good service and then disappear after that with no trace. I have called almost everyday for the last 8 days to get a movie picked-up and the next one delivered, but nobody in rental Bigflix is remotely bothered for this basic service running their whole movie rental business. The Customer Care is full of dumb parrots who can only say one line, ‘I have taken your complaint and I am forwarding it to the concerned department’. That is all they have been told to say, seems like a bunch of zero IQ school dropouts. If you request the CSE that you want to speak to a supervisor/manager, they will put the call on hold for eternity and come back saying they could transfer the call. They do not come any dumber than renal Bigflix customer service executive. Rental BigFlix has set the bench mark for the worst customer service, dumb of the dumbest customer service agents, zero responsibility and money making scam.

S S DASS

By: Rosunbista

Rosunbista — Wed, 22 Sep 2010 12:54:00 +0000

hi membership, I find an auto-debit instance in my account. I very clearly remember that I did not opt-in for auto-debit as I am not pro-auto debit payments. I had various interactions with the customer care and managed to record one such conversation. After these interactions my auto-debit was disabled. But now coming to the close of the 3rd month renewal I find the auto debit instance enabled in my account. How can an organization like Reliance indulge in a fraud as cheap as this? It?s not legal to indulge in such practices without the consent of the customer.
? Queue is a facility wherein I line up movies according to my preference in my account so that they will be delivered on return of the movies which I took earlier. And I have lined up my queue in such a way that the priority is given to movies which are more than 5 years of release. But I found these movies though they are indicated as available never delivered to me. On questioning I was told that someone else might have taken those movies & BigFlix is waiting for the movies to be delivered. Movies like Shawshank Redemption, Lock, Stock & 2 smoking barrels took at least a month to be delivered. How many members in Bangalore would want to watch the same movie at the same time? The probability is very less. This means BigFlix site reflects movies that they don?t have and they respond in a clumsy manner when asked about this.
? Some movie prints are really bad that they look like pirated copies rather than Original movies as claimed by BigFlix. Movies like Shawshank redemption, Bourne Ultimatum, Mungare Male were very bad that most of the movie has bad quality print.
? Customer care is really pathetic as these guys don?t understand the problems. They seem to lack communication skills in understanding the issue at hand.
? The response time taken to resolve an issue is by far the worst service. You keep getting auto generated replies till you realize that the compliant made is just not worth the wait.

Only merit which I seem to note is the courteousness of the runner (deliver boys). They are very polite & calm natured.

By: Rosunbista

Rosunbista — Wed, 22 Sep 2010 12:53:00 +0000

name ; dil i was a 8omm customer earlier feel so good this movies big flix has better and e can kep the DVD as long as we want?ok good bye……………/?

By: Rosunbista

Rosunbista — Wed, 22 Sep 2010 12:43:00 +0000

my name is dil bahadur bista i come from nepal dan my love name is monita hi is nepal

By: Deepak Jain

Deepak Jain — Sat, 17 Jan 2009 03:34:44 +0000

@Ashish –
Buddy you need not move to the consumer court.
Just do one thing. Send them a mail and mark the mail to other higher authorities of that service and see the magic. You will surely get mail id of higher authorities from their website.

Just let us know what happened after sending the mail.

By: Deepak Jain

Deepak Jain — Sat, 17 Jan 2009 03:34:00 +0000

Just let us know what happened after sending the mail.

By: Ashish

Ashish — Wed, 14 Jan 2009 06:49:58 +0000

I recently became a member of BigFlix and I have already paid for 2 months membership (which is non refundable).

Initially I was really enjoying the service as I had to just queue up my favorite titles and just by sending a pick up request, the DVD / CD got picked up and the next one delivered. The DVDs / CDs were also of great quality.

It all went fine until 10th Jan 2009 when I sent a pickup request for the movie I had with me. On 11th as usual I got a sms confirming that the next movie in the queue was checked out and will be delivered to me. But it didn’t happen although I was there at home the whole day.

The next day I lodged a complaint stating the same and I was assured that the movie would be delivered to me soon. However, that ‘soon’ moment has never come till date. Every time I call the customer care, I get the response that my complaint has been escalated and it is being worked out. I really don’t understand how much time it takes to work out a complaint as simple as this.

However, as I really got good service initially I will still wait for a couple of days more. If they still do not resume delivery and do nothing about my complaint, I will have no option but to approach the Consumer Court for a redressal.

Having mentioned all these, however, I do hope that my issue gets resolved without having to approach the consumer court.

By: Ashish

Ashish — Wed, 14 Jan 2009 06:49:00 +0000

I recently became a member of BigFlix and I have already paid for 2 months membership (which is non refundable).

Having mentioned all these, however, I do hope that my issue gets resolved without having to approach the consumer court.

By: srikanth.b

srikanth.b — Mon, 29 Dec 2008 05:25:29 +0000

By: srikanth.b

srikanth.b — Mon, 29 Dec 2008 05:25:00 +0000