Now I have thrown my mobile in garbage and will never buy a Nokia set again , not becuase of the product quality BUT ONLY BCOS OF THE AFTER SALES SERVICE.

ISSUE: The display does not work (however the display would work now and then if the handset heats up)..
WARRANTY: 18th April 2009 to 18th April 2010.
Handset Model: 5800 music express(Touch screen).

On 16th April 2010 I had been to the Nokia service center located at INDRANAGAR (tippasandra) Bangalore.

>The lady at the reception asked me to wait for 10 minutes while the technicians will diagnose the mobile and isolate what the issue is.
>The lady came back and told me that its a “HANGING PROBLEM”
>She asked me to mention it as “HANGING PROBLEM” in the job sheet. I mentioned it as she instructed me to.
>I was asked to come back after 10 days to collect the phone.
>I had to call Mr.Raju the supervisor incharge of the store requesting him to fasten the repair process. He spoke to the executive and asked him to return the mobile in 4 days. However the pick up date on the job sheet was 25th April.

On 22nd @ 11am I went to the store (I had to board a flight the same evening):
>I was asked to wait for another 20minutes. (At this point the executives had realized that my mobile issue is yet to be fixed. So they just updated the mobile software to the latest version.)
>The mobile was handed over to me and i found that they had restored the mobile and update the software. And the mobile seems to be working.
>I also confirmed about the after service warranty with the technician and he said if i happen to face the same issue i can come back with in 30 days and they'll fix it.
>Reached home only to find my mobile display back to the same old issue.
>”I was so frustrated and upset. Because these days its not so easy to get time out from work to visit these center to get issue fixed. And now even after I managed to compromise the phone and time, they haven't bothered to fix the issue.”

Way to the airport:
>I'm not able to use the phone. Display isn't working.
>Hope NOKIA realizes how horrible it is to travel with a phone which is not in a working condition.
>I've had to compromise with so many things. I even had to face hard time to get in-touch with the person who had come to pick me up at the airport.

Back To Bangalore On 20th May:
>Went back to the store and informed the same technician about the issue not fixed.
>”"__What shocked me was the technician completely denied that i had given the mobile for display issue. He said the mobile had HANGING PROBLEM which cannot be considered as display issue.__”"

1) Now who informed me that its a HANGING PROBLEM..??
Ans: It was the technician who had isolated the issue after diagnosing and named the display problem as HANGING PROBLEM.

2) Though display issue, i was instructed to mention it as HANGING PROBLEM in the job sheet.
Ans: Though it was a clear display issue the executive instructed me to mention the issue as HANGING PROBLEM in the job sheet. I did so, expecting that the technician knows the actually issue as he had diagnosed the handset.

>AM I SO DUMB THAT I WOULD SET UP A REPAIR FOR AN ISSUE THAT DIDN'T EXIST..!

>As there is only 2 days left for the warranty to expire,
They claim that they cannot fix the issue as the mobile was not given for a display issue. “(which is absolutely false)”

Now they want me to cough up Rs.3000 if i wanted them to fix it.

>Spoke to the supervisor Mr.Raju over the phone. (who was acting like executive's puppet and he was of no help too.!) for over 2 hrs trying to explain him the truth. However, he proved to be just like any other irresponsible officials we meet now and then..!!

Now i have thrown the mobile in a garbage.! I avoid using nokia phones and also suggest friends and people not to buy any nokia product as its the worst product once sold.!!!

ISSUE: The display does not work (however the display would work now and then if the handset heats up)..
WARRANTY: 18th April 2009 to 18th April 2010.
Handset Model: 5800 music express(Touch screen).

On 16th April 2010 I had been to the Nokia service center located at INDRANAGAR (tippasandra) Bangalore.

>The lady at the reception asked me to wait for 10 minutes while the technicians will diagnose the mobile and isolate what the issue is.
>The lady came back and told me that its a “HANGING PROBLEM”
>She asked me to mention it as “HANGING PROBLEM” in the job sheet. I mentioned it as she instructed me to.
>I was asked to come back after 10 days to collect the phone.
>I had to call Mr.Raju the supervisor incharge of the store requesting him to fasten the repair process. He spoke to the executive and asked him to return the mobile in 4 days. However the pick up date on the job sheet was 25th April.

On 22nd @ 11am I went to the store (I had to board a flight the same evening):
>I was asked to wait for another 20minutes. (At this point the executives had realized that my mobile issue is yet to be fixed. So they just updated the mobile software to the latest version.)
>The mobile was handed over to me and i found that they had restored the mobile and update the software. And the mobile seems to be working.
>I also confirmed about the after service warranty with the technician and he said if i happen to face the same issue i can come back with in 30 days and they'll fix it.
>Reached home only to find my mobile display back to the same old issue.
>”I was so frustrated and upset. Because these days its not so easy to get time out from work to visit these center to get issue fixed. And now even after I managed to compromise the phone and time, they haven't bothered to fix the issue.”

Way to the airport:
>I'm not able to use the phone. Display isn't working.
>Hope NOKIA realizes how horrible it is to travel with a phone which is not in a working condition.
>I've had to compromise with so many things. I even had to face hard time to get in-touch with the person who had come to pick me up at the airport.

Back To Bangalore On 20th May:
>Went back to the store and informed the same technician about the issue not fixed.
>”"__What shocked me was the technician completely denied that i had given the mobile for display issue. He said the mobile had HANGING PROBLEM which cannot be considered as display issue.__”"

1) Now who informed me that its a HANGING PROBLEM..??
Ans: It was the technician who had isolated the issue after diagnosing and named the display problem as HANGING PROBLEM.

2) Though display issue, i was instructed to mention it as HANGING PROBLEM in the job sheet.
Ans: Though it was a clear display issue the executive instructed me to mention the issue as HANGING PROBLEM in the job sheet. I did so, expecting that the technician knows the actually issue as he had diagnosed the handset.

>AM I SO DUMB THAT I WOULD SET UP A REPAIR FOR AN ISSUE THAT DIDN'T EXIST..!

>As there is only 2 days left for the warranty to expire,
They claim that they cannot fix the issue as the mobile was not given for a display issue. “(which is absolutely false)”

Now they want me to cough up Rs.3000 if i wanted them to fix it.

>Spoke to the supervisor Mr.Raju over the phone. (who was acting like executive's puppet and he was of no help too.!) for over 2 hrs trying to explain him the truth. However, he proved to be just like any other irresponsible officials we meet now and then..!!

Now i have thrown the mobile in a garbage.! I avoid using nokia phones and also suggest friends and people not to buy any nokia product as its the worst product once sold.!!!