David SR on Barcamp Bangalore mailing list sent out this very useful information which was collected by Srikanth. Thanks to his efforts on finding this valuable information. So next time if you face one of the following situations, just note down the vehicle number!
- Refusal to come to destination (Any destination!!!).
- Demanding excess fare.
- Using rough language.
- Cheat the public, for e.g. taking longer routes.
- Faulty Meter.
Once you have the vehicle number noted, you can either register a complaint by sending an email or by calling appropriate RTO (numbers given later in this post)
Note the vehicle number (KA-XX-YY-ZZZZ) and email the details to
[email protected] , Based on the prefix XX (for example KA-01), complaint
will be sent to one of the ten RTO offices in Bangalore and adjacent taluk
Based on the vehicle number, you can also call appropriate RTO & register complaint, Following are the phone numbers:
* KA-01 Koramangala 080-25533525
* KA-02 Rajajinagar 080-23324104
* KA-03 Indiranagar 080-25254310
* KA-04 Yeshwantpur 080-23376039
* KA-05 Jayanagar 080-26630989
* KA-41 Gyanabharthi 080-28602833
* KA-50 Yelahanka 080-28561366
* KA-51 Electronic City 080-25735522
* KA-52 NeelaMangala 08234-285598
* KA-53 KR Puram 080-25617951
Once the complaint is received at the corresponding office, a notice is
issued to the address of the vehicle’s registered owner, requiring him/her
to turn up at the RTO office within 7 working days. Every RTO has about 10
IMV’s (Inspector of Motor Vehicles) who seize the vehicles which don’t
report to the RTO.
The penalty levied from the auto-waalas is Rs.100 under section 200.
There is also a helpline number – 080-22353785 available Monday – Saturday from 10:00 am – 5:30 pm on which one can call to lodge complaints.
As Srikanth found out, the Koramangala RTO office received only 5 complaints a month!! I guess that’s purely because lack of awareness about this system. Let’s spread the word!