Withdrawing money from ATM? Beware of unknowing transaction errors!
I personally don’t know where is my bank branch located! As every thing carried out through ATMs, through online, I never found a reason to go to branch. Wait! don’t get excited for such a simple life, things are getting complex in ATM transactions.
After getting last months salary, I went to ATM to withdraw some money. I entered 5,200 & ATM gave error as “Unable to Connect”. I thought let’s try somewhere else & went out. But after when I checked my account status, it showed 5,200 less! Further digged to see that it is showing Rs.5,200 being withdrawn by myself!?
I made no mistake & called customer care immediately, but they asked me to give complaint next day as system was down that time. Again I called them next morning & registered my complaint. Customer care told me they will let me know the status of complaint within 9 hours, but they are not. I called them up 2-3 times that week & answer was the issue not yet resolved.
After a week I again called them & I heard something else this time. They told “This is a void transaction & will take 35 days to get your money back”. Aila! 35 days was very big for me, I had lot of commitments with that money. I argued with customer care, but no use.
After two or three days, I saw an article on kannada daily “Vijaya Karnataka” on the same issue. This kind of problems has occurred to lot of other people too.
So, be careful while withdrawing money from ATMs. Few of the points to be taken care:
- Keep transaction slip with you when void transactions occur, as this is the only proof.
- Remember your phone banking password (TPIN) to register complaint.
- Register a complaint immediately after this kind of transaction. If you do not, you may loose your money.
- Keep complaint number safe for future enquiries.
Finally I got my money back on 36th day 
. But the way banks handling this situations is very poor. 35 days is a very long & can prove costly for any one.
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hi prashanth,
did they pay u interest for this period.
ii) did they compensate you in any way.
try dropping in a complaint at consumer court. I am really pissed off with the banks high handedness..(i once withdrew 500, got only 400 out.. and had real tough time .. to get back the 100…
@rAm
No Yaar,
They didn’t compensate in any way.
No Interest….nothing.
How to drop a complaint in consumer court?
any idea?
Oh! Thats good to hear that you got your money back! But 35 days is too long.
You should lodge a complaint in consumer court as suggested by one guy here. Also, write a letter to local paper (preferably Vijaya Karnataka) and make everyone aware of such things. It only wakes up bank people to act quickly in future.
Hey, this happened to me also. 3500/- got debited twice from my account. i am still doing rounds to the bank, unfortunately, i haven’t got it yet. they say, it’ll take 1 week to 15 days to 1 month. sometimes, i really dont understand their language.
I guess it happened with Citi Bank?
Hi
I am also facing the same problem .One week back i tried to draw 5000 from indian bank ATM, But the ATM displayed “EQUIPMENT ERROR ” ,BUT 5000 LESS IN MY ACCOUNT.
Immediately i Complaint to manager ,he said u r money will recredit in “ONE” . Now to day is “7″th day still i am doing ‘LEFT - RIGHT , LEFT - RIGHT ” to wards INDIAN BANK.
CAN anybody give me suggestions
THAKS IN ADVANCE.
same case happened to me i am habving account with UCO bank and withdraw money from SBI ATM of Rs 15000 debit in account without getting any cash , given complain
I too faced a similar issue yday. I have an ICICI account. SInce I can withdraw money from any bank ATMs, so I went to HDFC bank to withdraw money. I put up a request for Rs 2000. ATM took some time and then it says ” Txn timed out”. I then pressed cancel and my card came out. I tried again, but same results. Now when I went I checked my account balance it says 2000 rs have been debited twice. I immediately called up the ICICI customer care and logged the complain and got a compalin no. They say it will take 8 working days as it will require sm investigation from their side. Let me see when I can get back the money.
hey guys,
The same problem happened with me…..2day mornin i withdrew 12,500 but machine said transaction timed out…my card came out not te money….from vijaya bank atm…..i went to bank but they said wait for 24 hrs if it is a machine error your money will be credited itself,,,,ny clues whether it will be or ill have to suffer a loss,, i don have ny receipt of proof of the transaction,,,,m really scared ,,,,,freakin 12.5K….plz reply
@udit
24 hours is good
wait for 24 hours & check if it’s credited back to your account.
If not call customer care & keep doing that until you get credited with your money.
Though I can’t assure you will get your money back, in most of they cases, these errors will be successfully resolved.
Hi,
This is my worst experience I had with Citibank. This month I withdraw Rs. 12000/- from the Citibank ATM machine. But it dispensed only Rs. 10,500/-. Immediately (next second) I registered a complaint saying I recieved Rs. 1500/- less. Also I gave the denominations list too. They asked me to send the mail. I sent the mail. After one week I recieved reply stating that “Transaction is valid” I am sure and for God’s sake I know I got only Rs. 10,500/- but they again and again say that the transaction is valid meaning I recieved Rs. 12,000/-. Beware of Citibank ATM. Nowadays there is no need of outside thief to come and loot in ATM. They themselves do this. BEWARE OF CITIBANK ATM!
I had very very bad time with UCO Bank, I think UCO Bank is worse bank service in India. Specially one Mr. Pradipto Kumar Balu from Krishnanagar, Nadia District Branch, WB. He is one big ‘Kam Chore’ Person. He is delaying to resolve a DD lost case past 20 days.
I have complint to the head UCO Bank about him. Not sure what they will do about it.
PLEASE STAY AWAY FROM UCO BANK.
YOU BETTER GO WITH ANY OTHER BANK BUT NEVER UCO BANK.
Hi All,
I am also this problem. I have Saraswat Bank ATM card & tried to withdraw money from on 13-4-2008 from AXIS bank ATM, but got message “request timed out” and amount debited to my account.
Since then I am following regularly with my branch, but they always say that there is no reply received by AXIS bank, as in their account it’s showing as money withdrawn.
Kindly suggest any one what to do. Also suggest how to move to consumer court against this type of poor service & harrashments.
Thanks every one.
@Rajesh
I guess following your branch means you registered a complaint?
If so keep a slip, complaint number with you. Can you tell what actually staff in your branch told to you? Because when I faced same problem, they said they have not yet received any reply from Corp. bank. And it to around 35 days to resolve. So, did they gave you any deadline? say 30 days or something like that?