I used my HDFC Debit Card to withdraw Rs 15000 from an ICICI ATM located in Chhapara Bihar ( on 25th April 2009) After punching in my PIN and the amount to withdraw, the ATM worked on for a while and finally the Transaction was declined. I was stunned later to find that my account was debited with Rs 15000 even when the cash was not dispensed. I raised a dispute with HDFC bank ,They asked me to make a complaint and my money would be returned in 3-4 working days. After 3 days the HDFC employee called up to tell me that ICICI claims that the transaction to be valid and I will have to fill up another form called ” Card Dispute Form” which I did on 30thApril 2009 at HDFC Branch,Siwan Bihar, again I came at Panipat HDFC branch and lodge a complain on 11th May 2009 and a reply came through mail in HDFC Branch of Panipat that your Charge back Form got on 4th May2009 and your amount will be credited within 12 working days but till date I have not got my amount. Even whenever I discussed with HDFC employees (Panipat) they never give positive and satisfactory reply or always they make me hares.
So, humbly I request to you that please cooperate me and find the perfect solutions because till now I am facing very big problem of my family and till now money is more necessary then my life.
Again I am requesting to you sir, Please consider me your brother and my problem is your own problem and give the positive results. I am depending upon you not only I my whole family is depending upon you.
Personally I would like to ask that if satisfactory solution will not come then either I should make the complain in Consumer Court or not.

With Best Regards
Ashok Kumar Singh
A/C No. 02511050086219
Contact No. +91 9896369678
E-mail: ashoksingh29.singh0@gmail.com

Hi friends,
I m from coimbatore.Same issue for me also.i am unable to get the money (Rs.14000)back from SBI.& it was passed a month & half
& still i m wondering here & there to get the money back.The SBI branch manager is saying that he is still processing for my compliant whenever i go there & he has not received any reply from Bombay.Can anyone suggest me in this regard.

Hi
I am Ramu.Siva Prasad, My Account No.30731305645(SBI), Branch Name:Sullurpet.
I am also facing the same problem .Two months back i tried to draw 15000 from indian Overases bank ATM, But the ATM displayed “EQUIPMENT ERROR ” ,BUT 15000 LESS IN MY ACCOUNT.

Immediately i Complaint to SBI manager ,he said u r money will recredit in you account it’s take time 20days. Now take time over still now it’s not getting money.

How to getting money give me suggestions.

Thanks,

Regards
Ramu. Siva Prasad
Sullurpet,
Nellore Dist.524 121

Dear Ramu…

If its the case of SBI…Then either forget it or just keep knocking their door as frequently as you can..then only you may get some outcome…

Please dont get disappointed by my advice..but its true…You will surely get it but you have to be very dedicated to get back..

Thanks
Debasish Rath

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hey this has also happened for me trying to withdraw 15500rs from ing vysya bank from canara bank card.. amount was debited from my account but i didnt recieve any money..this has happened on 27 july 2009..still i am waiting for the money,,no hopes at all

Reminder-I

To,

Sh. Rajesh Wadhwa
Senior Vice President (Compliance)

Sir,

Sub: Complaint regarding debit of Rs. 20,000 from my Salaried Saving Bank Account
No. 08801100006477 without my knowledge

I beg to inform you that I am holding Salaried Saving Bank Account No. 08801100006477 with ATM Card No. 4902540880005430 (International Debit Card). On 17/10/2009 I went to Axis Bank ATM located at Rail Coach Factory for withdrawal the amount but when I processed after inserting ATM card the ATM machine has shown on the screen ” Sorry Wrong Password.” I again tried for the same transaction but second time also shown on the screen ” Unable to Process”. Then I used the PNB ATM card on the same ATM Machine and withdrew Rs. 5000/-.

On 19/10/2009 in the morning time I have inserted the Axis ATM card in the Axix ATM Machine but ATM Machine showed the message “Unable to Process”.. Then I went to Axis Bank Branch located at Kapurthala and contacted the manager and informed him that my ATM card is not working properly and I want to make the Fixed Deposit of Rs. 1 Lac from my Saving Account. On checking the details of my account the manager informed me that the balance of my account is Rs. 81616/- instead of Rs. 1,01,616/-. He further informed me that the amount of Rs. 20000/- has been withdrawn on 17/10/2009 whereas I did not withdraw this amount from my account.

I would request you that this matter may please be taken seriously and investigated how this huge amount of Rs. 20000/- was withdrawn without my knowledge and without using my ATM card. This gives very bad impression on our reputed corporate sector like RCF. Further I state that I am the oldest customer of your branch and I cannot expect such incident from your responsible branch.

Yours truly,

Babu Singh
Qr. No. 672-E, Type II
Rail Coach Factory,
Kapurthala – 144602
Contact No. +919779241650

On 27th December I tried to withdraw an amount of Rupees Ten Thousand (10000/-) from Shyambazar Branch but the money did not come out of ATM machine and still the money is deducted from my balance.

I lodged a complaint with customer care. The ATM is of same HDFC bank home branch. How long it takes to get the money back? Though the customer care personals say it is 3-4 days.

dcd

Another fool in a series with lossing 10020 rupees and just raising my blood pressure it is more than 50 days and cc have also closed the complaint without explanation, now i think to lodge a FIR of fraud and theft against terminal, ATM officer and GM and chair man of UBI.

Hi All,
In reference with the above posting, i am facing the same issue currently.
I did a transaction of amount 15500 with icici atm, it made me to wait for a while as how the transaction is going on but after sometime, it showed system error. then i tried with a diff machine then noticed my worst thing is, it got deducted and had no money in my account. i logged in the complaint with iccic ccare and they told within 24 hours it will get reversed and i called the ccare and they said it will take 7 working days. Now blinking too much whether i will get this money or not.
ATM machines are too waste especially ICICI

when i had this problem last week i was so confused what to do ? ehh well then my bro came up with this company and they solved my problems and yayy i was so happy http://bit.ly/9AmT7f

Okie..

Here is my story..
I live in bangalore, but I’m basically from Kerala…
I’ve couple of accounts in which one of them was from State Bank Of Travancore (SBT) Kakkattil Branch…

as many of you know, it’s very difficult to find a SBT ATM here in bangalore. But you can see SBI ATMs everywhere.

on 18th of Jan, I was in SP road, bangalore buying a laptop for my friend, and I wanted to withdraw 40, 000 from my account (in which I had close to 1 lakh Rupees.)

So, I went to the nearest SBI ATM, and tried to withdraw 20K. the display was showing “Processing your request” for sometime and turned to “Request Timed Out”.
I got the slip with a status message something like “Unable to Process this request”. I tried to withdraw 10K next..but, the result was same… (so, total 30K)..
The guys who used the ATM before and after me was complaining the same thing.

I took both the slips and kept in my wallet (I knew, my friend’s dad faced the same trouble before)..

later (after 10 minutes of walk) I was able to spot a CityBank ATM and did 4 transactions of Rs.10, 000 each. during those my current balance was printed as 90K, 80K, 70K and 60K… so, as per the last slip I got from the ATM, everything was well and good. so, I teared all the slips (including the “unable to process” ones from my wallet) in to pieces .

I went back to home and logged into SBT online page. It was a shocking moment for me, My available balance was showing as 30, 000 (instead of 60, 000).. I tried to call the customer number given in the SBT page. The guy who attended the call asked me to goto the branch to give a complaint. He also told me that I’ve to do it with-in 14 days, otherwise I’ll loose the money.
Next day morning, I called the bank branch manager and he was also saying the same.

So, on 24th I went to branch where I’ve my account in. met the manager and he gave me a form to fill. I filled one for 20K transaction and 2nd for 10K transaction. and he asked me give him a reminder call on next monday. and he said it will take at-least 2 weeks and at-max 3 months (since I didn’t have my slips) to to get refunded.

But, as a surprise to me the whole amount (30K) was credited back to my account on 29th of Jan.. in two installments as I tried to withdraw.

so, guys.. don’t loose hope… goto the branch.. give them a complaint there… and disturb the bank branch manager every other day…
you will get your money back…

Thanks,
AJ…

As per RBI, Any uncontrolled behavior of ATM machines which cause money loss for the customer should be credited back in to their account with in the next 12 days of time from the complaint date, Failing the same Bank has to pay 100 Rupees fine for every day. This is the RBI rule, you can file a case in case concern Bank failed to do this….

hi … please tell me that in my account the bank has withdrawing the 500 rupees from my account…

Same has happened to me few days back.  I filed the complaint through HDFC netbanking e-mail system and the response was quick.  They reverted back in 5-6 days with details that tells me my money will be deposited back within 7 working days after filing of complaint.  Still waiting.

what is means by AFM

http://www.rbi.org.in/Scripts/FAQView.aspx?Id=75   check this link for RBI rules for such cases:)