Big Flix: Get movie DVDs delivered to your doorsteps for rent

@Ashish -
Buddy you need not move to the consumer court.
Just do one thing. Send them a mail and mark the mail to other higher authorities of that service and see the magic. You will surely get mail id of higher authorities from their website. :-)

Just let us know what happened after sending the mail. :-)

I recently became a member of BigFlix and I have already paid for 2 months membership (which is non refundable).

Initially I was really enjoying the service as I had to just queue up my favorite titles and just by sending a pick up request, the DVD / CD got picked up and the next one delivered. The DVDs / CDs were also of great quality.

It all went fine until 10th Jan 2009 when I sent a pickup request for the movie I had with me. On 11th as usual I got a sms confirming that the next movie in the queue was checked out and will be delivered to me. But it didn't happen although I was there at home the whole day.

The next day I lodged a complaint stating the same and I was assured that the movie would be delivered to me soon. However, that 'soon' moment has never come till date. Every time I call the customer care, I get the response that my complaint has been escalated and it is being worked out. I really don't understand how much time it takes to work out a complaint as simple as this.

However, as I really got good service initially I will still wait for a couple of days more. If they still do not resume delivery and do nothing about my complaint, I will have no option but to approach the Consumer Court for a redressal.

Having mentioned all these, however, I do hope that my issue gets resolved without having to approach the consumer court.

ok

@Madhu -
I would just say its a Bullshit..
If you don't like their service then y don't you unsubscirbe to them?

I clearly don?t know where to start this review from. Everything about BigFlix is a screw-up. Right from the membership plans and movie collection to the service.
I took the membership couple months back & the headache never seems to stop. First it was the delivery promises, next was the incompetent systems and totally useless customer service, then the frauds which they commit. It is a disgrace to the existing movie rental services. Everything you see and hear about BigFlix is pathetic. I will list down the complaints I have had in the past 2 months.
? At the time of signing up for a membership, I was told that they have excellent logistics systems & if I place a movie in queue before 10 AM on any given day, the movie will be delivered by 1400 hours same day. But this never happens. I place the request before 10 AM every time & I get the movies only by 1800 hours or even the next day at times.
? BigFlix systems are so outdated and useless that the account is not updated. Forget real-time updation, there is not even a delayed updation. It takes 4-5 hours for the systems to be updated.
? I signed up for the membership using my credit card and I remember very clearly that I did not opt for an auto-debit. But during the closing stages of the 1st month membership, I find an auto-debit instance in my account. I very clearly remember that I did not opt-in for auto-debit as I am not pro-auto debit payments. I had various interactions with the customer care and managed to record one such conversation. After these interactions my auto-debit was disabled. But now coming to the close of the 3rd month renewal I find the auto debit instance enabled in my account. How can an organization like Reliance indulge in a fraud as cheap as this? It?s not legal to indulge in such practices without the consent of the customer.
? Queue is a facility wherein I line up movies according to my preference in my account so that they will be delivered on return of the movies which I took earlier. And I have lined up my queue in such a way that the priority is given to movies which are more than 5 years of release. But I found these movies though they are indicated as available never delivered to me. On questioning I was told that someone else might have taken those movies & BigFlix is waiting for the movies to be delivered. Movies like Shawshank Redemption, Lock, Stock & 2 smoking barrels took at least a month to be delivered. How many members in Bangalore would want to watch the same movie at the same time? The probability is very less. This means BigFlix site reflects movies that they don?t have and they respond in a clumsy manner when asked about this.
? Some movie prints are really bad that they look like pirated copies rather than Original movies as claimed by BigFlix. Movies like Shawshank redemption, Bourne Ultimatum, Mungare Male were very bad that most of the movie has bad quality print.
? Customer care is really pathetic as these guys don?t understand the problems. They seem to lack communication skills in understanding the issue at hand.
? The response time taken to resolve an issue is by far the worst service. You keep getting auto generated replies till you realize that the compliant made is just not worth the wait.

Only merit which I seem to note is the courteousness of the runner (deliver boys). They are very polite & calm natured.

Is it true that Big Flix offers these movies at no late charges and time frame to keep a CD?

Is it true that there are no late charges for movies rented through Big Flix? So we can keep the CDs a long as we wish?

Hi,

I am interested in bcoming a Big Flix member. Is it true that thereare no late charges and e can kep the DVD as long as we want?

it is great!!!! was a 70 mm member...big flicks has great collection of english moies which no other dvd rental store has in india....stores to access and home delivery....been having a good service....

it is great!!! was a 70mm customer earlier feel.... big flix has better collection of movies .... also stores to access and good service

It works out very well for big time movie bugs. However, if you are watching one or two in a month, it may not work out. Give a feedback on my review at - http://www.bangalorebeats.com/bangaloreblog/ind...